We worked out why so many restaurants in Vietnam have great reviews
Vietnamese restaurants boost Google ratings by incentivizing customer reviews with gifts and complimentary drinks, a traveler discovered during a recent family holiday. The practice appears widespread in tourist-focused destinations, with one Hoi An establishment maintaining a 4.9 rating despite serving merely adequate meals. The review-gaming scheme undermines the credibility of online ratings for travelers seeking authentic recommendations.
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Published 31 Jul 2026, 19:00 UTC · Updated 31 Jul 2026, 19:20 UTC
Summary by OZbrief Editorial. Original report: SMH. Editorial policy · Corrections
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