‘We didn’t feel safe’: Booking.com users face battle to get money back
Booking.com users struggle to obtain refunds when accommodations fail to meet expectations, with the platform claiming it is not a contractual party between guests and hosts. Jane Ripley received only £36 in credits after paying £570 for a substandard apartment in Georgia and replacement lodging. Consumer advocates argue the legal grey area allows platforms to evade responsibility for service failures.
How does this story land?
Summary by OZbrief Editorial · The Guardian Australia · Source
Take it further — get the full app and never miss a moment of what's happening in Australia.
This publisher's site can't be shown here due to their security settings.
Open full article →No source link available for this article.
Published 01 Aug 2026, 09:00 UTC · Updated 01 Aug 2026, 09:40 UTC
Summary by OZbrief Editorial. Original report: The Guardian Australia. Editorial policy · Corrections
Trending
- Airtrain sues Queensland government over 50¢ fares
- Major meat processors caught up in alleged $50,000 cattle theft case
- Pregnant Wagyu cows and calves worth $200,000 stolen from station
- NSW minister reports 'vile' online threats to police
- Princesses Beatrice and Eugenie see approval ratings plummet to historic lows
- FIFA's World Cup privatization plan faces collapse as Asia joins continental opposition