Virgin Media fined £28m for preventing customers from cancelling contracts
Virgin Media was fined £28 million by Ofcom for preventing customers from cancelling contracts from January 2022 to September 2024. The UK telecoms regulator's investigation revealed deliberate mishandling of millions of calls, impacting customer rights. Ofcom stated the penalty is a warning to providers who act against consumer interests.
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Summary by OZbrief Editorial · The Guardian Australia – Business · Source
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Published 08 Jul 2026, 07:17 UTC · Updated 08 Jul 2026, 07:30 UTC
Summary by OZbrief Editorial. Original report: The Guardian Australia – Business. Editorial policy · Corrections
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