Study reveals major Australian super funds score below 55 percent in service
A study by Super Consumers Australia found that 20 major Australian super funds received an average customer service score of only 49.9 percent, with none surpassing 55 percent. Seven in 10 callers in distress rated agents poorly for empathy. The findings have sparked calls for mandatory customer service standards in the superannuation sector.
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Published 14 Jul 2026, 19:49 UTC · Updated 14 Jul 2026, 19:50 UTC
Summary by OZbrief Editorial. Original report: SBS News – Australia. Editorial policy · Corrections
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