Jetstar refuses to board unaccompanied grandchildren on return flight home

Jetstar refused to board two unaccompanied grandchildren on a return flight from the Gold Coast to Melbourne despite checking their identification before departure. A cabin manager denied boarding without explanation, forcing the grandmother to rebook them on a Qantas flight five hours later. Jetstar listed the children as no-shows while Qantas acknowledged its booking system inadequately handles solo minor travel.

Summary by OZbrief Editorial · SMH · Source